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Standard operating procedure for staff.
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Topic: Standard operating procedure for staff. (Read 20930 times)
Loaf
Developer
Convict
Posts: 15
*chirp
Standard operating procedure for staff.
«
on:
November 30, 2017, 02:05:01 am »
Admin/moderator guidelines:
Your job is to intervene in situations that players cannot resolve themselves, not to enforce a given playstyle or culture.
Under no circumstances deal with adminhelps or complaints originating from a situation you are personally involved in.
Do not interfere in ongoing IC situations unless the person involved is blatantly griefing or metagaming.
Do not distract from the antagonists with admin shenanigans unless a vote was undertaken or the voted roundtype was secret and there are no active antagonists.
If you have doubts about whether an action is appropriate or not, either get a consensus of active admin or don't do it.
Basic incident SOP:
Contact the person being complained about and politely ask for their side of things.
If they're clearly busy IC (running from Security, etc) and aren't obviously breaking rule 2, wait until they are not occupied before contacting them.
Continue this until you have a good idea of what's going on and which rules, if any, are being broken.
If things are not clear and the situation is murky, seek a consensus from other active admin before acting.
Apply bans, give warnings, etc.
Contact whoever complained initially and let them know things were resolved.
Add player notes wherever appropriate regarding bans, warnings, conduct, etc.
Bans:
Admin discretion should be applied when deciding if something requires a warning or a ban. People make mistakes.
Daybans should be applied for people who are being obnoxious or disruptive or doing anything that is line-toeing. Basic polite conduct things like racism/sexism, spamming OOC, etc. If people don't take the hint then it can be upped to a weekban etc.
Weekbans should be applied for initial offences, with an exponential increase for further cockups. One week, two weeks, a month, two months, etc.
Anything more than a month should probably just be a permaban until appeal.
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Standard operating procedure for staff.